Frequently Asked Questions (FAQ)

Find all the answers to practical questions about orders, accounts, training and collaboration here.

Retail Skincare & Daily Treatments (B2C / Personal Use)

Which Dermedics® products can I buy for daily home skin care?

You can purchase any item listed in our Skincare & Home Care section. This includes daily cleansing gels, home-care serums (for hydration, brightening, or soothing), day/night creams, and daily SPF protection. These are packaged in retail sizes (e.g., 50ml, 150ml) formulated for safe daily topical use.

Can I buy professional mesotherapy serums, deep peels, or beauty devices for home use?

No. Formulations marked "Professional Use Only" (microneedling meso-cocktails, high-concentration chemical peels) and Dermedics® Beauty Equipment (such as HydraBlast® or MesoWave®) are strictly reserved for verified aesthetic clinics, salons, and medical professionals.

How do I know I'm buying genuine Dermedics® products?

Beauty Care Systems is the official distributor of Dermedics® in mainland Spain, the Balearic Islands, and Portugal, and dermedics.es is our official store. Every product purchased here comes directly from the manufacturer with full traceability, guaranteed authenticity, and valid EU cosmetic compliance. As the official distributor, we also provide training, support, and distribution for professional partners. Products sold by unauthorized third-party sellers are not covered by our guarantees, warranties, or manufacturer support.

How long does shipping take within Spain and Portugal?

Mainland Spain & Portugal: express delivery within 24–48 hours on business days.
Balearic & Portuguese Islands: delivery within 3–5 business days.

Live tracking is provided with every order. Please note: we currently do not ship to the Canary Islands.

What is your return policy?

Consumers have the legal right to withdraw from a purchase within 14 days of delivery. For hygiene and safety reasons, this does not apply to cosmetic products that have been opened or unsealed. To start a return, contact our support team with your order number.

What payment methods do you accept?

We accept all major payment methods through Shopify's secure checkout — credit and debit cards (Visa, Mastercard, American Express), as well as express options like Apple Pay, Google Pay, and PayPal where available. All transactions are SSL-encrypted and PCI-compliant.

Professional Accounts, Devices & Wholesale (B2B / Salons & Clinics)

How do I get access to B2B wholesale pricing and partner packages?
  • Submit an application on our Become a Partner page.
  • Our team manually verifies your professional credentials (aesthetic license, clinic registration, or tax ID).
  • Once approved, your account unlocks wholesale pricing, salon-sized products (500ml/1000ml), meso ampoules, and tier discounts (Silver, Gold, Platinum, and Seasonal packages).
Is there a minimum order for wholesale accounts?

Yes. B2B orders require a minimum order value of 350 € (excluding VAT). This is applied automatically at checkout for verified partner accounts.

Do you supply professional beauty devices and conductive gels?

Yes. We offer specialized aesthetic equipment (including needle-free mesotherapy, hydradermabrasion, phototherapy, and multifunctional systems) alongside dedicated conductive gels, contact liquids, and treatment protocols. Devices include full manufacturer warranty and technical support.

Can B2B partners pay by bank transfer?

Yes. All verified B2B partners can pay by bank transfer in addition to the standard checkout payment options. Bank details are provided at checkout and on your invoice.

Do you offer hands-on training and protocols in English?

Yes. We support local clinic owners in Spain and Portugal with certified treatment protocols, product documentation, and client support in English, Spanish, and Portuguese.

How does zero-rated intra-Community VAT work for registered businesses?

For registered businesses in Portugal or other EU member states with a valid VIES VAT ID, zero-rated intra-Community VAT invoicing is applied automatically at checkout upon account verification.