Terms of service


1. Scope & Selling Entity
These Terms govern purchases executed via www.dermedics.es, commercially operated by Beauty Care Systems EOOD (5 Lyuben Karavelov str., Blagoevgrad, 2700, Bulgaria; Email: spain@dermedics.com). The platform operates under a hybrid framework servicing both B2B professional clients and B2C end consumers.

2. B2B Verification
Professional clients may request account approval to access wholesale pricing. Verification of professional credentials or VAT status may be requested prior to granting B2B access.

3. Pricing & VAT
Price Display: Prices listed across catalog pages are shown excluding VAT (net prices).
Tax Calculation at Checkout: Applicable VAT and shipping fees are itemized and calculated at the final checkout summary before payment confirmation.
Intra-Community B2B (VIES): Valid VIES-registered VAT holders receive VAT-exempt invoicing under EU intra-community transaction rules.


4. Logistics & Shipping
Deliveries are executed via third-party logistics centers, partner distribution hubs, or dropshipping models in Spain, Portugal, or the EU. Using third-party warehouses does not constitute a permanent tax establishment in those territories. Damage in transit must be noted on the carrier note and reported to spain@dermedics.com within 48 hours.


5. Customer Support
Customer service for Spain and Portugal may be delegated to contracted third-party agencies to ensure localized support.


6. Right of Withdrawal & Returns
B2C Consumers: Hold a 14-day right of withdrawal. Pursuant to EU cosmetics regulation, unsealed or opened cosmetic products are non-refundable due to health and hygiene reasons.
B2B Clients: Consumer withdrawal rights do not apply to business-to-business transactions.


7. Warranties
B2C: 2-year statutory conformity warranty for origin defects.
B2B: Standard commercial warranty assigned per technical documentation.
8. Dispute Resolution (ODR)
EU ODR Platform for consumers: https://ec.europa.eu/consumers/odr/. Contact: spain@dermedics.com.


9. Law & Jurisdiction
Governed by the laws of the Republic of Bulgaria. Jurisdiction belongs exclusively to the Courts of Bulgaria.